All posts by Katy Batley

Customer Success: It Takes A Village

Recently I was in a meeting discussing a customer that had been particularly slow to adopt our solution and someone said to me “Isn’t that your job?” and for a moment I felt personally culpable for the failure of a speedy time-to-value for customer X.

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What is customer success?

You may have come across the term Customer Success, and perhaps you thought it was a new concept, or a rehashing of an old concept, or just the latest business fad? In the following the post, I will debunk two of the most common misconceptions about what Customer Success is and then give you my opinion of what Customer Success should, and could be.

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How do you like zen apples? A guide to using mindapples to boost your mood

I’ve mentioned previously in a blog that Avecto are currently supporting local mental health charities and trying to promote positive mental health around our offices. I wanted to explore the concept of the mindapple (mīnd-ăp-´əl) and how everyone can use them to improve your own mental health whether it’s to cope with a stressful day at work, bereavement, or even clinical depression – there’s a mindapple to help everyone.

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Checking the pulse of Customer Success

I recently attended Pulse Europe 2015, the first European version of the increasingly successful Pulse conference normally hosted in San Francisco. It is sponsored by Gainsight who provide a Customer Success solution and much thought leadership around the growing trend of Customer Success.

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Stamping out stigma: Avecto + Wellbeing

25% of people in the UK will experience a mental health issue each year. Take a quick look around you now – between you and the three people closest to you – one of you is likely to have dealt with or be dealing with anxiety, stress, depression, eating disorders, self-harm or any other mental health illness.

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