All posts by Katy Batley

Customer Success Managers are Unicorns and other lessons learnt

Last November I attended Pulse Europe: The EMEA Customer Success Conference. I was actually a speaker at the event, but I’ll save a wrap up of my topic “Code Red why your at risk meetings aren’t resulting in an epic save” for another blog.

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A call to our customers

Avecto is listed as an official security provider in the Endpoint Protection Platforms category on the Gartner Peer Insights website. In case you aren’t familiar with the site, it’s a review portal for security leaders and their teams to get anonymous third party feedback on a vendor and their software solutions. We firmly believe this type of resource is a hugely valuable, open and honest way of assessing the security landscape. So this is our rallying call, for Avecto customers to tell the world what you think about our Defendpoint software.

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Customer Success: It Takes A Village

Recently I was in a meeting discussing a customer that had been particularly slow to adopt our solution and someone said to me “Isn’t that your job?” and for a moment I felt personally culpable for the failure of a speedy time-to-value for customer X.

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What is customer success?

You may have come across the term Customer Success, and perhaps you thought it was a new concept, or a rehashing of an old concept, or just the latest business fad? In the following the post, I will debunk two of the most common misconceptions about what Customer Success is and then give you my opinion of what Customer Success should, and could be.

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How do you like zen apples? A guide to using mindapples to boost your mood

I’ve mentioned previously in a blog that Avecto are currently supporting local mental health charities and trying to promote positive mental health around our offices. I wanted to explore the concept of the mindapple (mīnd-ăp-´əl) and how everyone can use them to improve your own mental health whether it’s to cope with a stressful day at work, bereavement, or even clinical depression – there’s a mindapple to help everyone.

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