Customer Success Managers are Unicorns and other lessons learnt

Last November I attended Pulse Europe: The EMEA Customer Success Conference. I was actually a speaker at the event, but I’ll save a wrap up of my topic “Code Red why your at risk meetings aren’t resulting in an epic save” for another blog.

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Stop monkeying around: Go guerrilla

As an industry, people who develop software and online services have taken great leaps over recent years in developing attractive, usable products. But there can still be a reluctance to test things early and often with users – especially if you’re developing for internal or enterprise users.

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A call to our customers

Avecto is listed as an official security provider in the Endpoint Protection Platforms category on the Gartner Peer Insights website. In case you aren’t familiar with the site, it’s a review portal for security leaders and their teams to get anonymous third party feedback on a vendor and their software solutions. We firmly believe this type of resource is a hugely valuable, open and honest way of assessing the security landscape. So this is our rallying call, for Avecto customers to tell the world what you think about our Defendpoint software.

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Customer Success: It Takes A Village

Recently I was in a meeting discussing a customer that had been particularly slow to adopt our solution and someone said to me “Isn’t that your job?” and for a moment I felt personally culpable for the failure of a speedy time-to-value for customer X.

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Your chair exists within a room

Lola Oyelayo was formerly Director of Strategy & User Experience at Head, and a few weeks ago I was lucky enough to see her excellent talk on Wicked Problems at NUX5. I was even luckier to have the opportunity to chat to her the evening before about how designers can tackle complex problems in digital projects.

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