September 16th, 2011
Privilege Guard 2.8 (Edit: now Defendpoint) is the first privilege management solution to introduce an intelligent anti-tamper mechanism that can protect the Privilege Guard software and configuration settings against modification from elevated processes, while still allowing the solution to be administered by true system administrators.
- January 22nd, 2017
Recently I was in a meeting discussing a customer that had been particularly slow to adopt our solution and someone said to me “Isn’t that your job?” and for a moment I felt personally culpable for the failure of a speedy time-to-value for customer X.
- December 1st, 2016
Lola Oyelayo was formerly Director of Strategy & User Experience at Head, and a few weeks ago I was lucky enough to see her excellent talk on Wicked Problems at NUX5. I was even luckier to have the opportunity to chat to her the evening before about how designers can tackle complex problems in digital projects.
- November 14th, 2016
You may have come across the term Customer Success, and perhaps you thought it was a new concept, or a rehashing of an old concept, or just the latest business fad? In the following the post, I will debunk two of the most common misconceptions about what Customer Success is and then give you my opinion of what Customer Success should, and could be.