Featured

Contributor:
Andrew Avanessian
November 9th, 2014

Malware: An evolutionary story

Earlier this year, a study from IDC and the National University of Singapore (NUS) predicted that enterprises will spend around $500 billion in 2014 on making fixes and recovering from data breaches and malware. In the past few months alone, we’ve seen Target reveal the cost of its recent breach could reach as much as $148 million. The figures are stark, but for the uninitiated the world of malware and its history is something of a mystery. So, where did they originate? How have they changed? And what does the future of malware look like?

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Customer service lessons from the meerkat

There are many aspects of customer service that are often portrayed as more complicated than they really are. This happens in all industries; sometimes for good reason, but regularly it occurs unnecessarily. 

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You only hear what you want to

If you were listening to popular music in the mid-90s, you doubtless remember “Stay” by Lisa Loeb. I don’t know if the person who told her that she “only hears what she wants to” was a cognitive psychologist, but there was certainly truth in that remark – not just for Lisa, but for all of us.

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Nothing comes for free: Just say no

Sometimes when you’re involved in developing software, a developer offers you a feature or an option “for free”. Most typically, this is part of a framework, plugin, or library that offers this functionality anyway: they view it as easier to leave in than to take out.

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Stakeholders rock: Guides, not barriers

At the end of October last year, I attended NUX4, a conference for people involved in working to deliver better experiences (mainly digital ones).

One of the key themes of the day was about how we can achieve better outcomes by working effectively and collaboratively with stakeholders, rather than viewing them as barriers to getting things signed off.

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Trident tours: Pastures new for Avecto

This week, Avecto moved into a new UK home just outside Manchester Airport – the brand new office, called Trident, is three times the size of our old premises. It’s the culmination of months of planning and follows new Avecto offices in Frankfurt, as well as a move from Cambridge, Boston to Somerville, MA to accommodate growth in the states.

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