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Contributor:
James.Maude
November 27th, 2014

Phishy deals on Cyber Monday?

As America recovers from Turkey overload this Thanksgiving, thrifty shoppers are dusting off their credit cards to satisfy an altogether different appetite – the appetite for a bargain. With Black Friday already upon us and Cyber Monday just around the corner, online retailers are offering their most tempting holiday deals.

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It’s a bug, Jim, but not as we know it

Somewhere, in most organizations’ bug-tracking system, there’s a dark corner. It’s a place where – at best – people go to have an opinionated argument. At worst, it’s a place that bugs go to die. It’s the usability bug receptacle.

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Customer service lessons from the meerkat

There are many aspects of customer service that are often portrayed as more complicated than they really are. This happens in all industries; sometimes for good reason, but regularly it occurs unnecessarily. 

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You only hear what you want to

If you were listening to popular music in the mid-90s, you doubtless remember “Stay” by Lisa Loeb. I don’t know if the person who told her that she “only hears what she wants to” was a cognitive psychologist, but there was certainly truth in that remark – not just for Lisa, but for all of us.

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Nothing comes for free: Just say no

Sometimes when you’re involved in developing software, a developer offers you a feature or an option “for free”. Most typically, this is part of a framework, plugin, or library that offers this functionality anyway: they view it as easier to leave in than to take out.

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Stakeholders rock: Guides, not barriers

At the end of October last year, I attended NUX4, a conference for people involved in working to deliver better experiences (mainly digital ones).

One of the key themes of the day was about how we can achieve better outcomes by working effectively and collaboratively with stakeholders, rather than viewing them as barriers to getting things signed off.

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