Customer service lessons from the meerkat

There are many aspects of customer service that are often portrayed as more complicated than they really are. This happens in all industries; sometimes for good reason, but regularly it occurs unnecessarily. 

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Lockdown Locky

Locky is the latest in an ever increasing range of ransomware threats used by cyber criminals in an expanding and increasingly  lucrative market. . What makes Locky special is that it appears to have come from the same group behind several large Dridex campaigns showing that they are possibly diversifying their range of attacks.

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The Cyber Pyramid Scheme

In a previous blog I discussed why it is important to focus on the endpoint first when it comes to security. This generated some really interesting discussions with people arguing the case for product X and Y or asking “what about detection on the endpoint?”

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Resolutions, Predictions and all that jazz…

If Christmas is a time for reflection and tradition, then the New Year is a time when many of us make those New Year resolutions. My New Year’s resolution this year is to keep a positive attitude, but I doubt that will last long.

On a serious note, one aspect of the New Year that has always intrigued me is the media publication of elements contained within Old Moores Almanack. This annual publication produced today by W. Foulsham & Company Limited, offers predictions of world and sporting events, as well as more conventional data such as tide tables. It’s been going since 1697 originally written by the self-taught physician and astrologer Francis Moore, a member of the court of Charles II.

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So this is Christmas….

A great song writer once wrote “So this is Christmas and a Happy New Year…”* and now is the time to wish everyone Seasons’ Greetings from all of us at Avecto.

One of the topics of discussion round the office this past week has been family Christmas traditions. And with the European team in town for our festive party it’s been really interesting to hear how our colleagues celebrate. One of my family traditions is to have a discussion (usually quite heated) on what we want to do in the incoming year and decide what has been the one thing each one of us is most proud of achieving in the previous year.

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