February 18th, 2013
At the beginning of this year, the South Carolina House of Representatives decided to increase funding for computer security after almost all the Department of Revenue’s tax records were leaked. While testifying in front of a House committee on 3rd January, the Revenue’s former chief of security, Scott Shealy, claimed that management at the agency hadn’t taken the security of taxpayer’s data seriously and had been more concerned with stopping employees from surfing the Internet and cutting end user security training.
- February 27th, 2017
- January 16th, 2017
It’s often said that you can either have security or you can have usability, but you can’t have both. Before I worked for a security company I believed this accepted wisdom without question – security was going to be something frustrating and annoying that would get added to my design at some point.
- December 1st, 2016
Lola Oyelayo was formerly Director of Strategy & User Experience at Head, and a few weeks ago I was lucky enough to see her excellent talk on Wicked Problems at NUX5. I was even luckier to have the opportunity to chat to her the evening before about how designers can tackle complex problems in digital projects.
- August 15th, 2016
All around the world – across industries, technologies, and in organisations of every size — user experience has never been more prominent. There are more people working in the field, more resources dedicated to understanding humans and designing for them, and more focus on how products and services are making people feel.
- May 27th, 2016
There are many aspects of customer service that are often portrayed as more complicated than they really are. This happens in all industries; sometimes for good reason, but regularly it occurs unnecessarily.