Nothing comes for free: Just say no

Sometimes when you’re involved in developing software, a developer offers you a feature or an option “for free”. Most typically, this is part of a framework, plugin, or library that offers this functionality anyway: they view it as easier to leave in than to take out.

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Checking the pulse of Customer Success

I recently attended Pulse Europe 2015, the first European version of the increasingly successful Pulse conference normally hosted in San Francisco. It is sponsored by Gainsight who provide a Customer Success solution and much thought leadership around the growing trend of Customer Success.

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Striking the right chord: Don’t make your users incompetent

There is very rarely progress without some cost. I was reminded of this recently by the news that a new piece of railway line – the Ordsall Chord – will cut off the world’s first passenger railway station, Manchester Liverpool Road, from the main line and affect 30 other “heritage assets”.

While changes to user’s experience of software products is rarely as substantial or irreversible as this, the same concept applies: even improvements have a cost. And that cost is, very often, to your current users.

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Driving digital business

Digital business is blurring the lines between the digital and the physical worlds, disrupting all industries and redefining the role of IT. This was the theme at the recent Gartner Symposium ITXpo in Barcelona, where Avecto unveiled Defendpoint as part of its global launch roadshow to an audience of over 5,000 CIO and senior IT decision makers.

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Keeping cyber security front of mind this October

Since the mid 90′s, the internet has had a profound impact on our personal and business lives. It’s transformed how we communicate, how we shop, even how we heat our homes. In an enterprise setting, the internet is the lifeblood of the organization, the engine which keeps everything moving. And yet the World Wide Web, on which we’ve come to depend, can also pose a significant threat if we don’t take the appropriate steps to mitigate its risks.

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