June 12th, 2012
- May 27th, 2016
There are many aspects of customer service that are often portrayed as more complicated than they really are. This happens in all industries; sometimes for good reason, but regularly it occurs unnecessarily.
- February 4th, 2016
Sometimes when you’re involved in developing software, a developer offers you a feature or an option “for free”. Most typically, this is part of a framework, plugin, or library that offers this functionality anyway: they view it as easier to leave in than to take out.
- January 19th, 2016
I recently attended Pulse Europe 2015, the first European version of the increasingly successful Pulse conference normally hosted in San Francisco. It is sponsored by Gainsight who provide a Customer Success solution and much thought leadership around the growing trend of Customer Success.
- November 12th, 2015
There is very rarely progress without some cost. I was reminded of this recently by the news that a new piece of railway line – the Ordsall Chord – will cut off the world’s first passenger railway station, Manchester Liverpool Road, from the main line and affect 30 other “heritage assets”.
While changes to user’s experience of software products is rarely as substantial or irreversible as this, the same concept applies: even improvements have a cost. And that cost is, very often, to your current users.
- December 16th, 2014
Digital business is blurring the lines between the digital and the physical worlds, disrupting all industries and redefining the role of IT. This was the theme at the recent Gartner Symposium ITXpo in Barcelona, where Avecto unveiled Defendpoint as part of its global launch roadshow to an audience of over 5,000 CIO and senior IT decision makers.