Avecto is listed as an official security provider in the Endpoint Protection Platforms category on the Gartner Peer Insights website. In case you aren't familiar with the site, it's a review portal for security leaders and their teams to get anonymous third party feedback on a vendor and their software solutions. We firmly believe this type of resource is a hugely valuable, open and honest way of assessing the security landscape. So this is our rallying call, for Avecto customers to tell the world what you think about our Defendpoint software.
Recently I was in a meeting discussing a customer that had been particularly slow to adopt our solution and someone said to me “Isn’t that your job?” and for a moment I felt personally culpable for the failure of a speedy time-to-value for customer X.
You may have come across the term Customer Success, and perhaps you thought it was a new concept, or a rehashing of an old concept, or just the latest business fad? In the following the post, I will debunk two of the most common misconceptions about what Customer Success is and then give you my opinion of what Customer Success should, and could be.
At Avecto I am always looking for ways to take our customer satisfaction to the next level. Our customer success team work throughout a customer’s journey, from saying hello on day one, checking in through the implementation, regular account review meetings, through the support renewal period and beyond.