Tag Archives: avecto

Customer service lessons from the meerkat

There are many aspects of customer service that are often portrayed as more complicated than they really are. This happens in all industries; sometimes for good reason, but regularly it occurs unnecessarily. 

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How do you like zen apples? A guide to using mindapples to boost your mood

I’ve mentioned previously in a blog that Avecto are currently supporting local mental health charities and trying to promote positive mental health around our offices. I wanted to explore the concept of the mindapple (mīnd-ăp-´əl) and how everyone can use them to improve your own mental health whether it’s to cope with a stressful day at work, bereavement, or even clinical depression – there’s a mindapple to help everyone.

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Endpoint vs. Network Security – who wins?

If you can contain or block threats before they hit the endpoint with network-based security such as detection and sandboxing, that is always a good idea. The problem is that if you don’t secure the endpoints first, you end up with an eggshell security stance, where you are reliant on a single outer shell to protect your data. Without secure endpoints, even one small crack in the network shell will cause all of your data to spill out, creating a real mess..

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Checking the pulse of Customer Success

I recently attended Pulse Europe 2015, the first European version of the increasingly successful Pulse conference normally hosted in San Francisco. It is sponsored by Gainsight who provide a Customer Success solution and much thought leadership around the growing trend of Customer Success.

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Stakeholders rock: Guides, not barriers

At the end of October last year, I attended NUX4, a conference for people involved in working to deliver better experiences (mainly digital ones).

One of the key themes of the day was about how we can achieve better outcomes by working effectively and collaboratively with stakeholders, rather than viewing them as barriers to getting things signed off.

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